SHIPPING & DELIVERY

Shipping Costs: All shipping costs associated with your order will be clearly outlined and communicated prior to finalizing your purchase. We strive to provide accurate estimates of shipping expenses, inclusive of any applicable taxes or fees.

• Delivery Time: Upon placing an order, you will receive an estimated delivery timeframe based on factors such as your location and selected shipping method. While we endeavor to meet these estimates, please be aware that unforeseen circumstances may impact delivery times.
  
  We offer worldwide shipping with the following estimates:
  
  

  Within Denmark: 1-3 business days

  EU countries: 4-8 business days

  Outside EU: 8-12 business days

• Risk of Loss: The risk of loss or damage to products during transit is assumed by the customer upon shipment. However, we take all necessary precautions to ensure that your order is securely packaged to minimize the risk of damage during transportation.

Should you encounter any issues with the shipping or delivery of your order, please contact our customer service team for assistance. We are dedicated to resolving any concerns to ensure your satisfaction with your shopping experience.

 

RETURNS & EXCHANGES

At Aalphas, we prioritize customer satisfaction and endeavor to facilitate seamless returns and exchanges in accordance with professional standards and Danish legal regulations.

• Return Policy: We understand that circumstances may necessitate the return of a purchased item. Therefore, we offer a comprehensive return policy to accommodate such situations. Should you wish to return a product, please adhere to the following guidelines:

1. Eligibility: Products eligible for return must be in unused condition and in their original packaging. Any product that shows signs of wear or damage may not be eligible for return.
2. Initiating a Return: To initiate a return, please contact our customer service team at info@aalphas.com within 14 days of receiving your order. Our team will provide you with detailed instructions on how to proceed with the return process.
3. Return Authorization: Upon approval of your return request, you will be issued a return authorization number and provided with a return shipping label, if applicable.
4. Return Shipping: Customers are responsible for the cost of return shipping, unless the product is defective or damaged upon receipt. We recommend using a trackable shipping method to ensure the safe return of the product.
5. Refund Process: Once we receive the returned product and verify its eligibility for a refund, we will process the refund to the original method of payment. Please allow 10 business days for the refund to reflect in your account, depending on your financial institution's processing times.
6. Exchange Policy: In addition to our return policy, we also offer an exchange option for eligible products. If you wish to exchange a product for a different size, colour, or style, please follow these steps:
   
   
   1. Contact Customer Service: Initiate an exchange request by contacting our customer service team at info@aalphas.com within 14 days of receiving your order. Provide details about the product you wish to exchange and the desired replacement item.
   2. Exchange Authorization: Once your exchange request is approved, you will receive instructions on how to proceed with the exchange process. This may include returning the original product and placing a new order for the replacement item.
   3. Exchange Shipping: Similar to returns, customers are responsible for the cost of shipping the original product back to us for exchange. We will cover the shipping costs for sending the replacement item to you.
   4. Exchange Processing: Upon receiving the returned product, we will process the exchange and ship the replacement item to you in a timely manner.